Reserve Niseko

Please read the "Notes" and "Change/Cancellation Policy" at the bottom of this page before booking.
Even if "Available" is displayed,
we may not be able to accept your reservation depending on the time your reservation is for.

ALPHARD SRC

If you receive an error message, please refresh the page and try to make a reservation again,
or contact us directly using the inquiry form.

ALPHARD EX lounge

If you receive an error message, please refresh the page and try to make a reservation again,
or contact us directly using the inquiry form.

Notes

  • Reservations are accepted until the day of departure.
    Early reservations are recommended as slots fill up quickly during peak season.
  • Web reservations are accepted up to 2 days in advance. Please call us for reservations on the day of departure or the day before.
  • Changes and cancellations made less than 7 days prior to the booking date will be subject to a charge.
    Please keep this in mind when making changes or cancellations.
  • Please fill in the reservation form with the correct date, time, section, and flight information.
    Your e-mail address must be valid.
    Please note that if we cannot confirm your e-mail address, we will not be able to make your reservation.
  • Please note that no refunds will be made in the event of same-day cancellation or no-show on the confirmed date and time.
  • The service may not be available as scheduled or may be cancelled due to weather, road, or arrival/departure conditions.
  • Surcharges will be added for early morning and late-night service.
  • Any delay in departure or extension of cab service for the customer’s convenience will incur an additional fee on the day of departure.
  • Upon departure, the driver will meet you at the designated pick-up location, so please be there by the designated meeting time.
  • Stops at locations other than the final destination are available for an additional charge.
  • If the inside of the car is soiled, a cleaning fee of 10,000 yen will be charged.

Change / Cancellation Policy

Cancellation Date7 days to 2 days prior to travel dateOne day before the travel dateOn the day of travel (before departure)If a customer fails to show up without notification
Fees30%50%100%100%
  • If you wish to change your reservation (change the date/time/place of the ride) or cancel, please contact us by e-mail or phone.
  • If you wish to change or cancel your reservation the day before or on the day of your reservation, please call us during business hours (weekdays 9:00-18:00).
  • The notification date for changes and cancellations is based on the date we receive an email notification or a telephone call, both in Japan Standard Time.
  • If you change your reservation after the cutoff date, you will need to cancel your reservation and then rebook it.
  • If a refund is issued to a customer who paid by credit card online, the refund will be made minus a 10% refund fee.